Payment Policy

This policy explains how and when you are charged when you order from Nervance.

Accepted payment methods

We accept major credit and debit cards - Visa, Mastercard, American Express and Discover - as well as Shop Pay, PayPal, Google Pay and Venmo. Available methods are shown at checkout and may vary slightly depending on your device and location.

Currency

All prices and charges are in US dollars (USD). If your card is issued in another currency, your bank sets the exchange rate and may add a foreign transaction fee that we do not control and do not receive.

When you are charged

• One-time orders are charged in full when you place the order.
• Automatic refills (subscriptions) are charged when you place the first order, then automatically on each renewal at the discounted price shown at checkout, until you cancel. The renewal schedule depends on the bundle you choose - every 4, 8 or 12 weeks. Full terms are in our Purchase Options Cancellation Policy, and you can change or cancel any time from Manage My Subscription.

Taxes and shipping

Any applicable sales tax and shipping are calculated at checkout and shown before you pay. Shipping is free on the bundles that say so.

Payment security

Payments are processed by Shopify's PCI-DSS compliant checkout. Your full card number is never stored on our servers and is not visible to us.

Failed or declined payments

If a payment is declined, the order is not placed and you are not charged. For a subscription renewal, we may retry the charge and will email you; if it keeps failing the subscription may be paused or cancelled. A pending authorisation that disappears from your statement is normal and is released by your bank.

Refunds

Refunds are returned to the original payment method - see our Refund Policy. Your bank may take a few business days to post the credit after we issue it.

Questions

If a charge looks wrong, contact us and we will look into it.